Refund and Return Policy

Thank you for shopping at Breeze Atelier. We take great pride in the quality of our handcrafted stick and stitch embroidery kits and water-soluble patterns. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• For Full Embroidery Kits: All components (embroidery hoop, stranded cotton floss, needles, stitch guides, and pattern sheets) must be complete, unused, and undamaged.
• For Stick and Stitch Patterns Only: Pattern transfer sheets must be completely unpeeled, intact, and dry.
• You will need to provide your order confirmation number or proof of purchase.

Non-Refundable Original Shipping Fees

Please note: Original shipping fees ($3.99 standard shipping, or any expedited shipping fees paid at checkout) are non-refundable. Shipping fees represent a fulfilled logistics service delivered by postal carriers and will be deducted from the final refund amount.

Return Shipping Costs

• Customer Preference Returns: If you are returning an item due to personal preference (e.g., change of mind, ordered incorrect design), you are responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
• Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or missing components, or if you received the incorrect item, please contact us immediately at support@breezeatelier.com with photos of the issue and your order number. In these cases, we will gladly send a free replacement or issue a full refund, including original shipping costs.

How to Start a Return

To initiate a return, please contact our support team at support@breezeatelier.com with your order number and the reason for your return. Once your return request is approved, we will provide you with the return instructions and destination address.

Please do not send items back to us without first requesting a return, as unauthorized returns cannot be processed.

Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days. Please note that your bank or credit card company may require additional processing time to post the credit to your account.

Contact Information

If you have any questions about our Refund and Return Policy, please reach out to us:

• Brand: Breeze Atelier
• Email: support@breezeatelier.com
• Phone: +1 (217) 668-1049
• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)